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Home | Terms of trade
Product information
 
All products are properly defined in each of their product descriptions. However, for any missed information regarding our products, you may reach us at [email protected] anytime.
We strive to include specific information regarding all products in our listings. Each description is carefully thought after and defined as specified by the suppliers of each brand and product.

Prices

All product prices are subject to price changes regularly. Depending on the time of purchase, changes may occur and you, our beloved buyer, will be invoiced the price of purchase made on the specific date.

NOTE: All prices shown are inclusive of VAT.

Order

Through The Locker Room, you get to enjoy special prices only exclusive to us. However, any offer will only be applied upon purchase when you, the buyer, confirm your purchase through active payment and form application.

Once the confirmation of your order or purchase is made, you are directly bound to our terms of purchase from when you made your purchase to when you receive the product. Our promos, discounts, and special prices change regularly, and that they will only be applied once you buy the products at the stated price with the applied offer.

Payment

We value your privacy and hence have implemented a secured collection of your payment information. All your account information is NOT stored in  The Locker Room but is directly and securely sent via encrypted channels and protected with SSL certificates. All your information are reserved for you and PBS ensuring that no unauthorized person will gain access to your private information and account. Take note that monetary deductions will only be applied once your item(s) is/are shipped.

Complaints

We are open to receive complaints and feedback through our communication channels. However, anything regarding defects, product issues, and incomplete items must be reported within the day of receipt. The right to any complaints, refunds, or reshipments made 24 hours after the receipt of the product will be forfeited.
In the event that you receive any defects on your purchase, please indicate issues and concerns with photo or video evidence of your recently received item.

Disclaimer and warranty

Some products that link beyond our website are only gathered organically and are not covered by The Locker Room’s Terms and Conditions. Therefore, we are not responsible for their content and policies that govern them.

Information and content gathered from these outside resources are not included in the agreement between the buyer and  The Locker Room, hence do not rely on these pieces of information and thus shouldn’t meet the buyer’s expectations. Each of the products is carefully reviewed by The Locker Room and is thus covered only by our terms, policies, and descriptions.

Regarding shipping affected by factors beyond The Locker Room’s control and as a result of the ordered goods being delivered late, or containing defects, the seller is not liable for any damages if these delays or defects are due to circumstances in the buyer’s custody that are beyond  www.thelockerroom.eu’s control. This may include, for example, war, riots, fire, government intervention, seizure, currency restrictions, labor disputes of any kind, including strikes and lockouts, or the like.

The buyer only obtains the guarantees on ordered goods that the manufacturer issues to the buyer. www.thelockerroom.eu does not provide an independent guarantee.

Right of withdrawal

You have a 14-day right of withdrawal when you shop with us.

The cancellation period expires 14 days after the day you received your item. You must notify us within 14 days of receipt that you wish to cancel your purchase. The notice must be given by contacting Customer Service at [email protected] Remember to state your order number. In your message, you must make it clear to us that you wish to exercise your right of withdrawal.

You can not regret by simply refusing to receive the item.
Our return policy applies to goods sold to private individuals. These do not apply to the pick-up of goods in our store, nor to goods sold to companies.
If The Locker Room receives the returned goods in acceptable condition, the amount received will be refunded.

Return

The buyer has 14 days to cancel or file a petition for their purchased items. After sending a notification for cancellation, the item MUST be shipped back to us in case of defects, and item replacements, however, the return shipment should be paid for by the buyer and not The Locker Room.

All parts of an item must be returned upon exchange. For example, if a make-up remover was included with the purchase of mascara, without this costing extra, both must be returned.
Upon return, you are responsible for the item being packed properly. You bear the risk for the package/goods until we receive it. Therefore save the postal receipt and possibly track and trace number.
The buyer, you, are liable for any deterioration in the value of the item, which is due to handling other than what is necessary to determine the item’s nature, properties, and the way it works.

Before returning, notify [email protected]

Goods except for the right of withdrawal

The following product types are exempt from the right of withdrawal:
  • Perishable goods or goods that are soon to expire (ex. over-the-counter medicine).
  • Delivery of sealed goods which, for health or hygiene reasons, are not suitable for return and where the seal has been broken after delivery. For example, food, over-the-counter medicine, health food products, cosmetics, etc. The term “seal” also includes special packaging, which protects the product and serves as a security that the product has not been opened. You will lose your right of withdrawal if you break the seal on goods that are not suitable to return for health or hygiene reasons.

Refund of the purchase amount

If you regret your purchase, you will of course get back the amount you have paid. In the event of an impairment for which you are liable, this purchase amount will be deducted. When returning the purchased item in case of cancellation, you must pay the costs for this yourself. We will refund your payment (minus shipping) without undue delay and in any case within 14 days from the date we received notice of your decision to cancel this agreement. We may withhold the refund until we have received the item returned unless you have previously provided documentation that you have returned it.

The website www.thelockerroom.eu is operated by the company:
AnitaLK
CVR No: 37447188
Strandlodsvej 18V, 1. 2.
2300 Copenhagen

Subject to changes:
The Locker Room  reserves the right to change and update the terms and conditions applicable to this website. Please keep up to date on any changes.

Links:
PBS – The Banks’ Payment Service www.pbs.dk
FDIH / Consumer Council www.fdih.dk
The Danish Consumer Agency www.forbruger.dk
The Consumer Council www.forbrugerraadet.dk
Consumer information www.forbruger.dk

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